During the month of October companies like Duke Energy resumed regular billing for their customers. As a result, families facing financial hardship may still need assistance in paying for energy services.
Duke Energy emphasizes they will continue to offer flexible payment plans for families in need on a case-by-case basis as they transition back to standard billing. Customers are encouraged to contact Duke Energy as soon as possible to discuss payment options and to avoid interruption of service. To review an official statement from Duke Energy’s President of Utility Operations click HERE.
Various government and nonprofit programs are still available for families in need who qualify. Individuals seeking help with utility bills should refer to SC211.org. There they can find supporting agencies and programs based on their location.
Organizations that need to update program information or catalog new services should visit SC211.org and create a profile. Once the profile is made, updates or changes will be verified and approved through the site. We strongly encourage organizations to check and make sure their information on the site is up to date and accurate.
SC Thrive can assist individuals apply for other benefits families may need at this time, such as SNAP, Medicaid, Welvista, and more. Connect with SC Thrive’s Contact Center directly at 1.800.726.8774 for more information.